Privacy policy

With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.

Collection of personal information

We collect the following information:

  • Name
  • First name
  • Address 
  • Zip code
  • E-mail address
  • Telephone/fax number
  • Preferences (products purchased, viewed, etc.)

The personal information we collect is gathered through forms and through the interactivity established between you and our website. As indicated in the following section, we also use cookies and/or log files to gather information about you.

Your personal information is collected through the following forms:

  • Website registration form
  • Order form
  • Opinion poll
  • Competition

We use the information collected for the following purposes:

  • Order tracking
  • Information / Promotional offers
  • Statistics
  • Contact
  • Website management (presentation, organization)

Sharing personal information

We are committed to not commercializing the personal information we collect. However, we may share this information with third parties for the following reasons:

  • Consumer profile
  • Order fulfillment
  • Partnership
  • Advertising

Privacy Officer

We have appointed a Privacy Officer, whose role is to ensure that all our commitments are respected. Here is his contact information:

Alexandre SAVARD

Privacy Officer

La Boite à Grains

581 boulevard St-Joseph

Gatineau, Quebec - J8Y 4A6

Telephone: 819-771-3000

Email address:


Protection of your personal information

Ensuring the security of your personal information is important to us. Please contact our Privacy Officer immediately at if you become aware of any incident involving the loss of your personal information, unauthorized access to your personal information or unauthorized disclosure of your collected personal information.

Access to your personal information

At any time, you may request access to your personal information, make corrections if necessary, or request the deletion of your personal information. To do so, please contact our Privacy Officer at

For security reasons, we will attempt to verify your identity.

To protect the integrity of your personal data, we will attempt to verify your identity using the email address or telephone number associated with your use of our site before responding to your request. We reserve the right to refuse a request if we are unable to verify your identity satisfactorily. We will also refuse requests made on your behalf if we are unable to confirm that the person is authorized to act on your behalf.

Obtain further details

Do you have any questions about how we collect and protect your personal information? Please contact our Privacy Officer at

We will do our best to answer your questions as quickly as possible and provide you with any further information you may require.

If, however, you have any further questions, you may submit a written request to the Office of the Privacy Commissioner of Canada.

Update of our privacy policy

It is possible that La Boite à Grains may from time to time make changes and updates to its privacy policy, in order to comply with obligations relating to the protection of your personal data. You can find the most recent and up-to-date version of our privacy policy at any time here :

The privacy policy of La Boite à Grains was updated in February 2023.