FAQ

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Need some help?

If you have a problem or question that requires immediate assistance, you can call us using the button below to speak with a customer service representative.

If we're not available, send us an e-mail and we'll get back to you within 20 to 36 hours!

Online ordering

Delivery is free on orders of $75 or more (before taxes and after promo code), for the provinces of Quebec and Ontario. Conditions apply. For more details, visit our delivery policy.
La Boite à Grains offers delivery of its products anywhere in Canadabut we not outside Canada. For more details, consult our delivery policy.
No plastic is used in the packaging of orders! Our packaging is 100% recyclable♻️ and/or biodegradable. To protect your products, we use either unbleached recycled paper/cardboard or starch-based peanuts.🌱 starch-based peanuts.
Deliveries are made via Canada Post to all. Eligible Outaouais residents will have the option of fast local delivery via Trexity. For more details, see our delivery policy.
At present, no, La Boite à Grains does not offer delivery of products with a short shelf life or that require refrigeration.
La Boite à Grains does not currently offer in-store pick-up.
We accept the following credit cards for payment of online orders Visa, Mastercard, Discover, Diners Club, as well as Interac cards. through the Shop Pay platform. You can also make your purchase with PayPal, ApplePay or GooglePay. To use the Paypal payment option, you don't need a PayPal account.
During online order processing, if there is any doubt about a transaction, La Boite à Grains will contact the customer to obtain further information and eliminate any suspicion of fraud. If La Boite à Grains is unable to contact the customer within 90 days, the order in question will be archived.
You can write to our online store team at boutique@laboiteagrains.com. By telephone, our team is available at 819-771-3000 extension 604 (or option 1).
La Boite à Grains offers the possibility of selecting and adding a free sample with your order. Different types of samples are offered at different purchase levels: $75, $75 to $85, $85 to $125, $125 and more. When the option appears in your online shopping path, simply select the desired sample and add it to your shopping cart. Please note that this offer is subject to availability. Please note that it is not possible to add a sample to your shopping cart if you purchase only a La Boite à Grains.

Stores

La Boite à Grains currently has four branches, all located in the city of Gatineau, Outaouais. To find out more, please visit our find a store.

Here are the regular opening hours for our branches:

Monday to Friday: 9am to 9pm.

Saturday to Sunday: 9am to 6pm.

To find out more, please visit our Contact.

Yes, we have a team of health consultants and naturopaths in each of our four branches. They're on hand to answer your questions and address your concerns. You can talk to them directly in store, or by telephone. To find out more, you can view all the details on our Health Advice
Yes, La Boite à Grains offers two types of gift cards, which you can use either in-store or online. For more information, please contact our branch staff or write to us at boutique@laboiteagrains.com
Thanks to a number of partnerships with local organizations, the four La Boite à Grains stores offer recycling programs for used equipment. You can drop off your used batteries and laser and inkjet printer cartridges in collection boxes offered in partnership with the Mira Foundation. In our Gréber and Plateau branches, you'll find an ElectroBac that gives you a simple and responsible way to dispose of your obsolete electronics. For more details, don't hesitate to ask our store staff. Discover all the initiatives of La Boite à Grains initiatives to reduce our environmental footprint.

Newsletter and communications

To subscribe to our newsletter, simply fill out the form below. the registration form. You'll receive weekly health tips, recipe ideas, exclusive promotions, information on new products available in our stores and much more. You can unsubscribe at any time.
Feed your well-being by following our news on Facebook, Instagram, Pinterest and YouTube.

Products

You can send us as much information as possible about your products and your company by e-mail, by writing to info@laboiteagrains.com If you are able to send us an up-to-date price list and details of the distribution of your products, these will help our purchasing department in its analysis.
For product samples, please send them to the following address La Boite à Grainsto the attention of our purchasing department. Purchasing Department - La Boite à Grains – 581 boulevard St-Joseph - Gatineau, Quebec - J8Y 4A6

Employment

You can always find our job offers on our website. For each job offer, a form is available, allowing you to easily send us your information. For unsolicited applications, please write to us at rh@laboiteagrains.com. You can also send your CV and covering letter directly to the branch La Boite à Grains of your choice.
You can write to our Human Resources Department at the following address rh@laboiteagrains.com

Policies

Full details of our returns policy are available at by clicking here.
Please click here to discover our shipping and delivery policy.
Full details of our privacy policy are available at by clicking here.
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