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Need help ?
If you have a problem or a question that requires immediate assistance, you can call us using the button below to chat with a customer service representative.
If we are not available, send us an email and we will get back to you within 20 to 36 hours!
Online orders
Are there any delivery charges?
Shipping is free on orders of $75 or more (before taxes and after promo code), for the provinces of Quebec and Ontario.
For more details, visit our shipping policy.
Do you deliver anywhere in Quebec? To Ontario? Elsewhere in Canada? Outside Canada?
La Boite à Grains offers delivery of its products anywhere in Canadabut we not outside Canada.
For more details, consult our shipping policy.
Is the packaging eco-responsible?
No plastic is used in the packaging of orders! Our packaging is 100% recyclable♻️ and/or biodegradable. To protect your products, we use either unbleached recycled paper/cardboard or starch-based peanuts.🌱
Who makes the delivery?
Deliveries are made via Canada Post to all.
Eligible Outaouais residents will have the option of fast local delivery via Trexity.
For more details, see our shipping policy.
Is it possible to deliver fruit, vegetables and other fresh produce?
No. Currently, La Boite à Grains does not offer delivery of short-life products or products requiring refrigeration.
Do you offer in-store pick-up?
La Boite à Grains Does not currently offer in-store pick-up.
What payment methods are accepted online?
To pay for online orders, we accept the following credit cards Visa, Mastercard, Discover, Diners Club, as well as Interac cards. through the Shop Pay platform.
You can also make your purchase with PayPal, ApplePay or GooglePay. To use the Paypal payment option, you don't need a PayPal account.
What happens if I suspect fraud?
When processing online orders, in case of doubt regarding a transaction, La Boite à Grains will contact the customer to obtain further information and eliminate any suspicion of fraud.
If La Boite à Grains is unable to contact the customer within 90 days, the order in question will be archived.
I have questions about my online order. How can I contact you?
You can write to our online store team at boutique@laboiteagrains.com.
By telephone, our team is available Monday to Friday, 8am to 4pm, at 819-771-3000 extension 604 (or option 1).
Do you offer samples?
La Boite à Grains offers the possibility of selecting and adding a free sample with your order. Different types of samples are offered at different purchase levels: $75, $75 to $85, $85 to $125, $125 and more. When the option appears in your online shopping path, simply select the desired sample and add it to your shopping cart.
Please note that this offer is subject to availability.
Please note that it is not possible to add a sample to your shopping cart when purchasing a La Boite à Grains.
Stores
Where are your stores located?
La Boite à Grains currently has four stores, all located in the city of Gatineau, Outaouais. For more information, you can visit our page find a store.
What are your opening hours?
Here are the regular opening hours of our branches:
Monday to Friday: 9am to 9pm.
Saturday to Sunday: 9am to 6pm.
For more information, you can visit our page Contact.
Do you offer health advice?
Yes, we have a team of health consultants and naturopaths in each of our four branches. They are available to answer your questions and concerns. You can talk to them directly in store, or by phone. To learn more, you can consult all the details on our page Health Advice
Are gift cards available? La Boite à Grains ?
Yes, La Boite à Grains offers two types of gift cards, which can be used either in-store or online. For more information, please contact our branch staff or write to us at boutique@laboiteagrains.com
What recycling options are available in the La Boite à Grains ?
Thanks to several partnerships with local organizations, the four La Boite à Grains stores offer recycling programs for used equipment. You can drop off your used batteries and laser and inkjet cartridges in collection boxes offered in partnership with the Mira Foundation.
In our Gréber and Plateau branches, you'll find an ElectroBac that gives you a simple and responsible way to dispose of your obsolete electronics.
For more details, don't hesitate to ask our store staff.
Discover all the initiatives of La Boite à Grains initiatives to reduce our environmental footprint.
Newsletter and communications
How do I subscribe to the La Boite à Grains?
To subscribe to our newsletter, simply fill in the form below. the registration form. You'll receive weekly health tips, recipe ideas, exclusive promotions, information on new products available in our stores and much more.
You can unsubscribe at any time.
Products
Our company would like to sell its products in La Boite à Grains. How can we do this?
You can send us as much information as possible about your products and your company by e-mail, by writing to info@laboiteagrains.com
If you are able to send us an up-to-date price list and details of your product distribution, these will help our purchasing department in its analysis.
We would like to send you samples of our products. How can we do this?
For product samples, please send them to the following address La Boite à Grainsto the attention of our purchasing department.
Purchasing Department -
La Boite à Grains –
581 boulevard St-Joseph -
Gatineau, Quebec - J8Y 4A6
Employment
How to apply for a job at La Boite à Grains?
You can always find our job offers on our website.
For each job offer, a form is available, allowing you to easily send us your information.
For unsolicited applications, please write to us at rh@laboiteagrains.com.
You can also send your CV and covering letter directly to the branch La Boite à Grains of your choice.
I have questions about a job offer. Whom can I contact?
You can write to our Human Resources Department at the following address rh@laboiteagrains.com
Policies
What is your returns, exchanges and refunds policy?
Full details of our returns policy are available at by clicking here.
What is your shipping policy?
Click here to discover our shipping and delivery policy.
What is your privacy policy?
Full details of our privacy policy are available at by clicking here.