Faq

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Need help?

If you have a problem or question that requires immediate assistance, you can call us using the button below to speak with a customer service representative.

If we're not available, send us an email and we'll get back to you within 20 to 36 hours!

Online orders

La livraison est gratuite pour toute commande de 75$ et plus (avant taxes et après code promo), pour les provinces du Québec et de l'Ontario. Pour plus de détails, consultez notre politique de livraison.
La Boite à Grains offre la livraison de ses produits partout au Canada, mais pas à l'extérieur du Canada.Pour plus de détails, consultez notre politique de livraison.
Aucun plastique n'est utilisé dans l'emballage des commandes! L'emballage de nos colis est 100% recyclable♻️ et/ou biodégradable. Pour protéger vos produits, nous utilisons soit du papier/carton recyclé non blanchi ou des billes (peanuts) à base d'amidon🌱 biologique antistatique décomposable.
Les livraisons sont effectuées par l’intermédiaire de Postes Canada à tous.Les résidents de l'Outaouais éligibles auront l'option de livraison locale rapide via Trexity.Pour plus de détails, consultez notre politique de livraison.
No. At present, La Boite à Grains does not deliver products with a short shelf life or that require refrigeration.
La Boite à Grains does not currently offer in-store pick-up.
Pour procéder au paiement des commandes en ligne, nous acceptons les cartes de crédit Visa, Mastercard, Discover, Diners Club, ainsi que les cartes Interac par l'intermédiaire de la plateforme Shop Pay.Vous pouvez aussi effectuer votre achat avec PayPal, ApplePay ou GooglePay. Pour utiliser l'option de paiement Paypal, il n'est pas nécessaire d'avoir un compte PayPal.
If La Boite à Grains is unable to contact the customer within 90 days, the order in question will be archived.
Vous pouvez écrire à l’équipe de notre boutique en ligne à boutique@laboiteagrains.com.Par téléphone, notre équipe est disponible du lundi au vendredi de 8h à 16h, au au 819-771-3000 poste 604 (ou option 1).
La Boite à Grains offers the possibility of selecting and adding a free sample with your order. Different types of samples are offered at different purchase levels: $75, $75 to $85, $85 to $125, $125 and more. Please note that this offer is subject to stock availability. Please note that it is not possible to add a sample when purchasing a La Boite à Grains gift card alone.

Stores

La Boite à Grains a actuellement quatre succursales, toutes situées dans la ville de Gatineau, en Outaouais. Pour en savoir plus, vous pouvez consulter notre page trouvez un magasin.

Here are the regular opening hours of our branches:

Monday to Friday: 9 a.m. to 9 p.m.

Saturday to Sunday: 9 a.m. to 6 p.m.

To find out more, you can consult our page Contact.

Yes. We have a team of health advisors and naturopaths in each of our four branches. They are available to answer your questions and concerns. You can chat with them directly in store, or by phone. To find out more, you can consult all the details on our page on our page Health Tips
Yes, La Boite à Grains offers two types of gift cards, which can be used either in store or online. For more details, you can contact our branch employees or write to us at boutique@laboiteagrains.com< /a>

Newsletter and communications

To subscribe to our newsletter, simply complete the registration form . You will be able to receive weekly health tips and advice, recipe ideas, exclusive promotions, information regarding new products available in our stores and much more. It is then possible to unsubscribe at any time if you wish.
Fuel your well-being by following our news on Facebook, Instagram, Pinterest and YouTube< /a>.

Products

You can send us as much information as possible about your products and your company by email, by writing to info@laboiteagrains. comIf you are able to send us an up-to-date price list and distribution details of your products, these will help our purchasing department in its analysis.
For product samples, please send them to the address of the head office of La Boite à Grains, for the attention of our purchasing department. Purchasing Department – La Boite à Grains – 581 boulevard St-Joseph – Gatineau ( Quebec) – J8Y 4A6

Job

You can find our active job offers at any time on our site. For each job offer, a form is available, allowing you to easily send us your information. For a spontaneous application, you can write to us at rh@laboiteagrains.com. It is also possible to submit your CV and cover letter directly to the La Boite à Grains branch of your choice.
You can write to our human resources department at the following address: rh@laboiteagrains.com

Policies

Full details of our returns policy can be accessed by clicking here.
Click here to discover our delivery and shipping policy.
Full details of our privacy policy can be accessed by clicking here.
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