FAQ

Delivery is free for all orders of $85 or more (before taxes and after promo code) in the provinces of Quebec and Ontario. Conditions apply. For more details, see our delivery policy .

La Boite à Grains offers delivery of its products throughout Canada , but not outside of Canada . For more details, see our delivery policy .

No plastic is used in order packaging! Our package packaging is 100% recyclable♻️ and/or biodegradable . To protect your products, we use either unbleached recycled paper/cardboard or decomposable anti-static organic starch-based peanuts🌱.

La Boite à Grains offers several delivery options, depending on the delivery address:

• Local (most of the Outaouais region and Ottawa) via Trexity
• Canpar Express
• Eva
• FedEx
• GLS
• Loomis Express
• Nationex
• Canada Post (temporarily withdrawn with possibility of strike)
• Purolator
• UPS
  

For more details, see our delivery policy.

No. La Boite à Grains does not currently offer delivery of products with a short shelf life or that require refrigeration.

La Boite à Grains does not currently offer in-store pickup.

To process payments for online orders, we accept Visa, Mastercard, Discover, Diners Club credit cards, as well as Interac cards through the Shop Pay platform. You can also make your purchase with PayPal, ApplePay, or GooglePay . To use the PayPal payment option, you do not need to have a PayPal account.

La Boite à Grains reserves the right to cancel any order in the event of suspected fraud. Legal action may be taken.

You can write to our online store team at boutique@laboiteagrains.com . By phone, our team is available at 819-771-3000 ext. 604 (or option 1).

La Boite à Grains offers the option to select and add a free sample with your order. Different types of samples are offered in different purchase tiers: under $85, $85 to $99.99, $100 to $124.99, and $125 and over. When the option presents itself during your online shopping journey, simply select the desired sample and add it to your cart. Please note that this offer is subject to availability. Please note that it is not possible to add a sample when purchasing a La Boite à Grains gift card alone.

La Boite à Grains currently has four branches, all located in the city of Gatineau, in the Outaouais region . To learn more, you can visit our find a store page.

Here are the regular opening hours of our branches:

Monday to Friday: 9 a.m. to 9 p.m.

Saturday to Sunday: 9 a.m. to 6 p.m.

To find out more, you can consult our Contact page.

Yes. We have a team of health advisors and naturopaths in each of our four locations. They are available to answer your questions and concerns. You can speak with them directly in-store or by phone. To learn more, you can view all the details on our Health Advice page.

Yes, La Boite à Grains offers two types of gift cards, which you can use either in-store or online . For more details, you can ask our employees at the branch or write to us at boutique@laboiteagrains.com

Thanks to several partnerships with local organizations, La Boite à Grains' four stores offer recycling programs for used equipment. You can drop off your used batteries and laser and inkjet printer cartridges in recycling bins offered in partnership with the Mira Foundation. In our Gréber and Plateau branches, find an ElectroBac that gives you the simple and responsible possibility of disposing of your obsolete electronic devices. For more details, please do not hesitate to ask our store employees. Discover all of La Boite à Grains’ initiatives to reduce our environmental footprint .

To subscribe to our newsletter, simply fill out the registration form . You will receive weekly health tips and advice, recipe ideas, exclusive promotions, information about new products available in our stores, and much more. You can then unsubscribe at any time if you wish.

Fuel your well-being by following our news on Facebook , Instagram , Pinterest and YouTube .

You can send us as much information as possible about your products and your company by email, by writing to info@laboiteagrains.com If you are able to send us an up-to-date price list and details of the distribution of your products, these will be elements that will help our purchasing department in its analysis.

For product samples, please send them to the La Boite à Grains head office address, for the attention of our purchasing department. Purchasing Department – The Grain Box – 581 Boulevard St-Joseph – Gatineau (Quebec) – J8Y 4A6

You can find our active job offers on our website at any time. For each job offer, a form is available, allowing you to easily send us your information. For a spontaneous application, you can write to us at rh@laboiteagrains.com . It is also possible to drop off your CV and cover letter directly at the La Boite à Grains branch of your choice.

You can write to our human resources department at the following address: rh@laboiteagrains.com

Full details of our returns policy can be found by clicking here .

Click here to learn about our delivery and shipping policy.

Full details of our privacy policy can be accessed by clicking here .